Email of Complaint

Email of Complaint - Formal Writing with Purpose

10-page PDF with structure guide, tasks, model texts & language tips

Teach your students how to express dissatisfaction respectfully and effectively with this complete email of complaint resource. Designed for B1–B2 learners, this guide takes students through the structure, tone, and vocabulary needed to write professional complaint emails that get results.

From faulty products to cancelled events, the real-world tasks and full model answers give learners the tools to develop polite, persuasive formal writing.

What’s inside (10 pages - 5 colour + 5 printer-friendly):

• Step-by-step structure explanation
• Tone and style guide (formal, polite, concise)
• Key elements: problem description, resolution request, evidence
• 2 writing tasks with clear prompts
• 2 full model complaint emails (250–300 words each)

Perfect for:

• Formal writing practice (B1–B2 level)
• Exam writing preparation
• Life skills & consumer education
• ESL writing folders or class displays

Give your students the confidence to speak up - respectfully and effectively.

Download the Email of Complaint PDF and help learners turn frustration into clear, constructive communication!