Useful Phrases Email of Complaint

Useful Phrases – Email of Complaint

6 pages total: 3 in colour + 3 printer-friendly
Polite. Precise. Professional. Teach the language of respectful complaints.

Support your students in writing effective, formal complaint emails with this targeted phrase bank. These useful phrases offer a wide range of structured expressions to help learners express dissatisfaction clearly, firmly, and politely - without sounding rude or aggressive.

Perfect for B1-B2 ESL learners preparing for writing exams, workplace communication, or life-skills training.

What’s inside:

• 6 pages: 3 colour + 3 printer-friendly versions
• Organised by function:
  • Opening greetings
  • Stating the purpose
  • Describing the problem
  • Adding details and expressing disappointment
  • Requesting action
  • Closing sign-offs
• Clear writing tips on tone, facts, and structure

Ideal for:

• Exam writing preparation
• ESL classroom displays or writing folders
• Complaint email tasks and real-world writing practice
• Teaching tone and formal communication

From “I wish to lodge a formal complaint” to “I kindly request a resolution” – give your students the words they need to write with clarity and respect.

Download the Useful Phrases - Email of Complaint PDF and empower your learners to speak up - the right way!