Email of Complaint Prompts

Email of Complaint Prompts - Real Problems, Real Writing

14 pages of authentic prompts and model answers
Teach formal writing through real-life situations that matter

Help your students master the art of writing respectful, effective complaint emails with this practical email of complaint prompts PDF. With 5 real-world scenarios and 5 full model answers, this resource gives learners the structure, tone, and confidence to express dissatisfaction clearly and politely.

Designed for B1-B2 ESL learners, this set is ideal for writing lessons, exam prep, and life-skills training.

What’s inside (14 pages total - 7 colour + 7 printer-friendly):

• 5 practical prompts:
  • Damaged product order
  • Poor hotel service
  • Disappointing course
  • Flight delay
  • Rude customer service
• Each prompt includes 3 bullet-point writing instructions
• 5 full model emails (250–290 words each)
• Realistic formatting with “To/From/Subject/Date” fields
• Clear tone and structure for formal complaints

Perfect for:

• B1–B2 formal writing tasks
• Exam preparation (e.g. Matura, Cambridge)
• ESL job skills and consumer literacy
• Homework or classroom writing practice

From bad service to flight delays, students learn to speak up - politely and effectively.

Download the Email of Complaint Prompts PDF and help your students turn problems into professional writing!